Sales skills

As other technologies change, so does sales technology. Today, the good sales person is much more than a „supplier” of products. A multidisciplinary approach is required, detailed knowledge of the assortment is no longer enough. Top sellers are interested, involved, helpful. They have developed sales and communication skills, they know the competition, they are practical consultants who provide the right solution according to the specific needs of the customer and at the same time raise the value of the product or service and ensure a positive customer experience.

Some of the topics are:

Customer Experience in sales
From complaints to negotiations
Understanding customer needs
Sales interview and sales presentation
Recognizing the wishes and needs of the customer
Stages of the sales process
``From extra mile to extra smile``
Influence on the perception of value
After-sales activities