Communication skills

Effective communication is the key to success!

It facilitates the cultivation of good business relations and the understanding of colleagues, improves leadership and management skills, increases sales, brings better results of negotiations, and short and efficient meetings… not to mention better relations with friends and family.

Some of the topics are:

Managing one's state and the state of the interlocutor
Assertive communication
Establishing a communication relationship (rapport)
Giving and receiving feedback
Communication model
Conflict management
Defining the communication goal
Verbal and non-verbal communication